Infiniti CPO Overview
Infiniti CPO warranty coverage depends on which of Infiniti’s three pre-owned coverage tiers your vehicle falls under.
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Motor1 Reviews Team Take:
- Infiniti has three levels of CPO coverage. Vehicles under Infiniti’s CPO program come with varying warranties depending on which tier they qualify for.
- Perks for all Infiniti CPO vehicles include 24-hour roadside assistance, trip interruption coverage, towing assistance, and alternate transportation benefits.
- If you’d like to protect your car beyond Infiniti’s CPO warranty, there are extended warranty options available to you through both Infiniti and third-party providers.
Infiniti, Nissan’s luxury division, offers a certified pre-owned (CPO) program that is split into three coverage tiers. We’ve researched the Infiniti CPO program and its warranties, and in this article, we’ll point out its strengths and weaknesses.
Some drivers may choose to buy an extended auto warranty for their Infiniti CPO vehicle. You can choose a warranty sold by Infiniti dealers or a plan from a third-party warranty company. Each has its advantages and disadvantages.
We’ve spent over 1,475 hours researching extended warranty companies. Contact one or more companies to price quotes and find the best warranty value for your CPO Infiniti.
Infiniti CPO Warranty Details
CPO programs offered by carmakers are designed to resell the “youngest” of the brand’s used cars. Many of these are lease returns, which are vehicles turned in when the customers’ lease terms expire.
Infiniti-trained dealer technicians “certify” these vehicles by performing a comprehensive inspection, servicing them, and performing any needed repairs or part replacements to ensure the car meets the brand’s standards for certification. The CPO vehicles are then offered for sale with a warranty.
Infiniti will certify vehicles less than 10 years old with up to 100,000 miles on them. The company has three levels of certification for its cars – all of which come with varying warranty terms based on certain qualifications. We’ll take an in-depth look at each level.
Infiniti CPO Warranty Coverage
Many brands give you any remaining portion of the new vehicle warranty, plus an additional CPO warranty and sometimes a longer powertrain warranty. Infiniti does things a little differently, however.
An Infiniti CPO vehicle will come with one of three different levels of warranty coverage, depending on its age and mileage. The differences among the three tiers may help guide your purchase and also your need for an extended car warranty. Infiniti’s CPO warranty program tiers are known as Infiniti Certified Pre-Owned, Infiniti Certified Pre-Owned Select, and Certified Pre-Owned Select (for models from other automakers). Learn what qualifies a car for each level below.
Infiniti Certified Pre-Owned Vehicles
Infiniti models that have less than 60,000 miles and are up to 5 years old are eligible for the Infiniti Certified Pre-Owned program. Vehicles undergo a 167-point inspection and are provided the following warranty and benefits:
- $0 deductible for repairs
- 6-year/75,000-mile warranty (cars with less than 15,000 miles)
- 6-year/unlimited-mileage warranty (cars with less than 60,000 miles)
- Complimentary first-year basic maintenance plan
Infiniti Certified Pre-Owned Select Vehicles
Infiniti’s Certified Pre-Owned Select program considers Infiniti models that are up to 10 years old with up to 100,000 miles on them. Because the vehicles that qualify are significantly older than those in the CPO program, the warranty provided isn’t as long. Cars undergo an 84-point inspection during the qualifying process and are offered the following benefits:
- $100 deductible for repairs
- 12-month/12,000-mile limited warranty
- One complimentary maintenance visit within your warranty period
Certified Pre-Owned Select Cars
Infiniti not only provides CPO coverage for models under the brand – it also offers protection for cars from other automakers that are sold by Infiniti retailers. Certified Pre-Owned Select cars go through an 84-point inspection and come with the following:
- $100 deductible for repairs
- 6-month/6,000-mile warranty
- One complimentary maintenance visit within the first year of ownership
Infiniti Certified Pre-Owned Inspection
Infiniti CPO vehicles start out with a comprehensive 167-point certification inspection. It’s important to not compare the number of “points” from brand to brand. All do CPO inspections slightly differently. We examined the Infiniti CPO inspection checklist and can say it’s quite comprehensive.
The 167 items on the Infiniti CPO checklist cover all of the car’s mechanical systems, exterior, interior, audio and navigation systems, wheels and tires, and more. Like all brands’ CPO program inspections, Infiniti’s starts with verifying vehicle history using its own warranty and service databases, plus a Carfax vehicle history report. These reports come with a 3-year buyback guarantee. The customer can view the Carfax reports for individual CPO vehicles on the Infiniti website.
You can also view the vehicle’s original window sticker to see all standard equipment and options, and the original manufacturer’s suggested retail price. (Remember that most new Infiniti vehicles are leased, so it can be difficult to compare the deal you’re getting on a CPO vehicle to the original MSRP.)
Infiniti CPO Warranty Exclusions
The Infiniti warranty booklet states that the warranty “extends the basic coverage of the Infiniti New Vehicle Limited Warranty” except for some specific items. Other brands exclude some of the same things, such as maintenance and wear items, including brake rotors and pads, engine belts and hoses, and shock absorbers.
Yet, there are other items on the list that would be expensive to replace should they fail. Be aware that the Infiniti CPO warranty does not cover the following:
- “Any and all” in-vehicle communication systems
- Audio, navigation, and entertainment system components
- Exhaust system from the catalytic converter back
- Immobilizer key
- Remote keyless entry switch assembly
- Squeaks and rattles
- Vehicle paint
- Water leaks
- Weatherstripping
Infiniti CPO Roadside Assistance Benefits
Infiniti includes an emergency roadside assistance package that includes access to the following benefits for all Certified Pre-Owned Infiniti vehicles:
| Infiniti CPO Perk | Details |
|---|---|
| 24-hour roadside assistance | You’ll benefit from battery jump-starts, flat tire changes (using your spare), fuel deliveries (2.0 gallon maximum up to five times per calendar year), and lock-out assistance services for up to a maximum of $100. |
| Towing assistance | If your car suffers from a mechanical breakdown, an Infinini representative will arrange for it to be towed to the nearest Infiniti dealership. Limits are $100 per claim. |
| Trip interruption benefits | Reimbursement of meals, alternate transportation, and lodging will be provided if you suffer a mechanical breakdown more than 100 miles away from home. Benefits may not exceed $500 total. |
| Alternate transportation | If a service courtesy vehicle isn’t available under Infiniti’s Total Ownership Experience®, Infiniti will provide $50 per day (maximum $250) for Infiniti CPO models and $42 a day (maximum $210) for other automaker models. |
Another benefit is that the Certified Limited Warranty that comes with your CPO vehicle can be transferred to one private party in the event you choose to sell the car. The transfer certificate can be found on the last page of your warranty registration, but if you don’t have it, you can contact Infiniti for a new certificate.
Do You Need An Infiniti CPO Extended Warranty?
You can know if you need an Infiniti extended warranty by looking at the average cost of mechanical breakdown repairs for Infiniti cars. If the average costs are not something you’d feel comfortable paying for out of pocket, an Infiniti extended warranty may be for you. It’s also good to know how reliable Infiniti CPO vehicles are.
Infiniti Reliability
Infiniti has average reliability ratings. RepairPal ranked the brand 16th out of 32 total car brands. In addition, the 2023 J.D. Power U.S. Vehicle Dependability Study℠, ranked the brand below the industry average as measured by the number of problems per 100 cars. This annual study assesses owners’ problems with vehicles after three years of ownership (or leasing).
RepairPal provides helpful information on the average repair costs of common repairs across Infiniti models. Take a look at the table below for some of these costs:
| Infiniti Model | Repair | Estimated Cost |
|---|---|---|
| Infiniti QX50 | Oil pressure sensor replacement | $276 to $327 |
| Infiniti Q60 | Wheel speed sensor replacement | $308 to $358 |
| Infiniti Q50 | Battery cable replacement | $709 to $761 |
| Infiniti QX80 | Catalytic converter replacement | $1,657 to $1,680 |
Infiniti’s Elite Protection Wrap Plan
If you’re looking for extended coverage for your CPO Infiniti model, you can buy an Infiniti CPO Wrap plan from Infiniti’s Elite® Protection Program, which includes:
- Optional coverage of up to 8 years/unlimited miles
- $0 deductible for parts and labor for any covered repair
- Expanded component coverage, including audio, navigation, and mobile entertainment
- Expanded Roadside Assistance and Reunite Service, which covers the cost of reuniting you with your vehicle if you had to leave it for repair
This extended warranty is transferable to a new owner should you sell the Infiniti CPO vehicle. While this is a solid manufacturer-backed extended warranty plan, there are other third-party options that may suit your needs and budget better.
Our Manufacturer Warranty Survey
Our team launched a survey in December 2023 to better understand car owners’ experiences with extended warranties from automakers.
One driver with an Infiniti G20 with under 50,000 miles said, “I was very satisfied with the coverage. The repairs were taken care of at the dealership in a timely manner.” However, she wasn’t sure if she would consider purchasing the same level of coverage again.
Infiniti CPO Warranty: Bottom Line
Overall, we like Infiniti’s CPO program because it’s one of the strongest on the market. If you think you’d want to keep a CPO Infiniti for longer than its warranty term, though, we suggest considering an extended warranty. We encourage you to reach out to both Infiniti dealerships and third-party providers to compare extended protection plans and prices. This way, you’ll find what suits you best.
Infiniti Vs. Third-Party Extended Warranty Coverage
Our latest extended warranty consumer survey found that almost 60 percent of the 1,000 participants who purchased coverage from a vehicle manufacturer would consider an extended protection plan from a third-party provider next time. There are several reasons to consider a plan from a reputable extended car warranty company, including:
- Up to 10 years of coverage available, versus 8 years with an Infiniti extended warranty
- Wider choice of plan coverage options and prices
- Freedom to have your Infiniti repaired at more than 30,000 facilities across the U.S. (versus only 200 Infiniti dealers)
- Roadside assistance and trip interruption benefits comparable or more generous than Infiniti’s plan
Our team has spent over 1,475 hours researching extended warranties to help you make an informed decision on coverage for your car. We’ve mystery shopped and gathered hundreds of quotes, surveyed thousands of past and present extended warranty owners, and poured over customer reviews on websites like the Better Business Bureau (BBB) and Trustpilot.
We have secret shopped with more than 40 providers and found average rates to be between $120 and $135 per month across popular makes and models.
Based on our ratings methodology – which considers the industry standing, coverage, costs, transparency, and customer service from providers – we’ve named Endurance, Carchex, and CarShield as some of the best third-party providers in the industry.
If you’d like to get a free quote from these companies to compare with Infiniti’s factory-backed CPO extended warranty, use the free quote tool below.
Infiniti CPO Warranty: FAQ
Here are some frequently asked questions about Infiniti’s warranties:
How long is the Infiniti warranty?
Infiniti’s factory warranty offers 4 years/60,000 miles of basic (bumper-to-bumper) coverage and 6 years/70,000 miles of powertrain protection for every new Infiniti model. Other warranties included are corrosion coverage and various emissions warranties.
How long is the warranty on Infiniti CPO cars?
Infiniti’s CPO warranty can last up to 6 years/unlimited miles depending on which CPO tier a vehicle falls under. For instance, if a car is a Certified Pre-Owned Select car instead of just Certified Pre-Owned, it’ll only have a 12-month/12,000-mile warranty.
How much does an Infiniti extended warranty cost?
You’ll need to contact an Infiniti dealer for quotes on an Infiniti extended warranty, as the automaker doesn’t freely provide quotes for its extended protection online.
Methodology
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of extended auto warranty companies to formulate rankings of the best providers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Warranty providers with a history of strong business practices and endorsements from experts receive the highest scores in this category.
- Coverage: This rating is based on types of extended warranty plans available, coverage terms, and added benefits like roadside assistance.
- Cost: Our research team reviews sample quotes for a variety of plans and vehicles. Companies with lower prices per year of coverage receive the best scores.
- Transparency: This score takes into account contract transparency and the availability of a money-back guarantee.
- Customer Service: We comb through customer reviews and perform our own shopper analysis to get a sense of the responsiveness and helpfulness of each warranty company.
*Data accurate at time of publication.
